Team Lead Customer Success f/m/d

We are looking for an experienced person to join our team to develop and grow our customer success department. 

As our Customer Success Lead (f/m/d) you will…

• Define project plans for the customer success team and will lead the projects involving the Product and Tech team 
• Develop and improve processes in customer success management as well as set priorities for your team 
• Teach your team and the relevant stakeholders about processes and project management
• Communicate with internal and external stakeholders of all levels along the whole customer journey
• Work closely with our Sales lead to define project plans and client handovers
• Take over responsibility and own projects from day 1 onwards  
• Participate in recruiting and onboarding new team members
• Work hands-on with the team on the day-to-day pipeline 
• Promoting and enhancing a positive, diverse, and engaging team culture  
• Motivate and engage your team to ensure their personal and professional well-being and growth 

• Extensive project management experience from handling big clients 
• High degree of project management, process development and advisory skills
• Experienced in growing and leading teams in an agile and fast-changing environment 
• Confidence and knowledge in communicating with bank directors and other different stakeholders
• Ability to set priorities, define structures and processes and making sure the team understands them and can thereby efficiently drive the projects
• You approach challenges proactively and have the ability to grasp problems and create solutions quickly
• Ability to quickly acquire a technical understanding related to our product and clients' requirements 
• Excellent communication skills in English, both verbally and in writing as well as good German skills
• Entrepreneurial spirit that takes you a long way with us

Why choose us?
As a FinTech with our Sustainability-as-a-Service® solution for banks, we aim to do our part in making the world a better place. 
  
 Who we are: 

• We are a driven, diverse team of talented professionals on a mission to green the banking industry 
• We work at the exciting intersection of finance, sustainability, and tech, equipping banks and financial institutions with the tools they need to empower their customers to take climate action every day 
• We work with key partners such as Visa, Worldline, and Tink to scale our impact and make a real difference 

 
 What we offer: 

• Customizable working models within Germany with a remote option and office spaces 
• 28 days of paid vacation per year 
• Flexible working hours so you can work when you’re most productive 
• Collaborative working culture with flat hierarchies  
• Regular feedback sessions & professional development opportunities to help you reach your goals 
• Permanent work contracts   
• Onboarding package with state-of-the-art technology  
• Regular team events 
• Relocation & visa support 
• Multicultural workplace, where respect & recognition are prioritized  

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Most importantly, at ecolytiq, you work with purpose. Every day with us is an opportunity to make long-lasting and positive change, to help customers all around the world realize the power their spending habits have to change the world.  
 
We look forward to receiving your application! Feel free to reach out to us or send us your application even if you are unsure if your profile matches our needs. We are happy to review it.  


ecolytiq is an equal opportunity employer and encourages every qualified candidate to apply regardless of sex, gender expression, race, ethnicity, origin, sexual orientation, disability status, age, or religion. Diversity is celebrated at ecolytiq and strengthens our workplace.