Customer Success Manager f/m/d

Your mission

As we beginning to grow more and more we are looking for a person (f/m/d) who strives for customer success and is motivated to develop our customer relationships and processes further. 

Start Date: 01.04.2022

As Customer Success Manager (f/m/d) your tasks will be...

  • acting as the connecting point between our Sales team and all customer relations 
  • the central contact for our customer enquiries and support
  • taking care of the whole customer lifecycle, including project management of the different stages and stakeholders
  • creating offers to our potential customers and thereby having a close eye on the budget 
  • leading the onboarding of your accounts 
  • to develop great and long-lasting relationships with your customers 
  • upselling our newest product features 
  • actively shaping and developing out processes further and work in good collaboration with the sales team

Your profile

As a person interested and engaged in customer relations, with the inner thrive to work and grow in a young startup you might just have found the perfect match.

You will be satisfied and successful as our Customer Success Manager (f/m/d) if you...

  • have approx. 2-3 years working experience in the area of customer success management or sales
  • preferably have worked in a SaaS, Software or B2B Start-up environment
  • work independently, know where to set the focus, and you are motivated to take over responsibility 
  • have basic knowledge about tech, software products and their development 
  • are confident working closely with our tech and product team to develop our product further based on customer feedback  
  • know how to use a CRM efficiently (Hubspot) 
  • thrive in a fast growing and agile work environment a fast growing 
  • are curious, eager to learn and have very good in communication 
  • have experience from working in a FinTech its a big Plus
  • you speak fluent English (min. C1), good German is a plus 

Why choose us?

As a FinTech with our Sustainability-as-a-Service® solution for banks, we aim to do our part in making the world a better place. 
Who we are: 

  • We are a driven, diverse team of talented professionals on a mission to green the banking industry 
  • We work at the exciting intersection of finance, sustainability, and tech, equipping banks and financial institutions with the tools they need to empower their customers to take climate action every day 
  • We work with key partners such as Visa, Worldline, and Tink to scale our impact and make a real difference 

What we offer: 
  • Customizable working models within Germany with a remote option and office spaces in Berlin & Munich 
  • 28 days of paid vacation per year 
  • Flexible working hours so you can work when you’re most productive 
  • Collaborative working culture with flat hierarchies  
  • Regular feedback sessions & professional development opportunities to help you reach your goals 
  • Permanent work contracts   
  • Onboarding package with state-of-the-art technology  
  • Regular team events 
  • Relocation & visa support 
  • Multicultural workplace, where respect & recognition are prioritized  
Most importantly, at ecolytiq, you work with purpose. Every day with us is an opportunity to make long-lasting and positive change, to help customers all around the world realize the power their spending habits have to change the world.  
We look forward receiving your application! Feel free to reach out to us or send us your application even if you are unsure if your profile matches our needs. We are happy to review it 

ecolytiq is an equal opportunity employer and encourages every qualified candidate to apply regardless of sex, gender expression, race, ethnicity, origin, sexual orientation, disability status, age, or religion. Diversity is celebrated at ecolytiq and strengthens our workplace.  

Apply now

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