Customer Success Manager f/m/d

Your mission

We are looking for a person (f/m/d) who strives for customer success and is motivated to onboard our customers and develop our processes further. 

As Customer Success Manager (f/m/d) your tasks will be...

  • acting as the connecting point between our Sales team and all customer relations 
  • leading the onboarding process of the accounts: active and comprehensive project management of the different stages and stakeholders
  • the central contact for our customer enquiries and support
  • to develop great and long-lasting relationships with your customers 
  • actively shaping and developing out processes further and work in good collaboration with the sales team

Your profile

We are looking for a person (f/m/d) with strong project management skills and the inner thrive to work and grow in a early-stage startup.

You will be satisfied and successful as our Customer Success Manager (f/m/d) if you...

  • have approx. 2-3 years working experience in the area of customer success management or sales
  • preferably have worked in client onboarding in a SaaS, Software or B2B Start-up environment
  • bring in-depth project management skills from the work with big accounts
  • work independently, know where to set the focus, and you are motivated to take over responsibility
  • have basic knowledge about tech, software products and their development
  • are confident working closely with our tech and product team to develop our product further based on customer feedback
  • know how to use a CRM efficiently (Hubspot) and have excellent communication skills
  • have experience from working in a FinTech its a big Plus
  • you speak fluent English (min. C1), good German is a plus

Why choose us?

As a FinTech with our Sustainability-as-a-Service® solution for banks, we aim to do our part in making the world a better place. 
 
Who we are: 

  • We are a driven, diverse team of talented professionals on a mission to green the banking industry 
  • We work at the exciting intersection of finance, sustainability, and tech, equipping banks and financial institutions with the tools they need to empower their customers to take climate action every day 
  • We work with key partners such as Visa, Worldline, and Tink to scale our impact and make a real difference 

What we offer: 
  • Customizable working models within Germany with a remote option and office space in Berlin 
  • 28 days of paid vacation per year 
  • Flexible working hours so you can work when you’re most productive 
  • Collaborative working culture with flat hierarchies  
  • Regular feedback sessions & professional development opportunities to help you reach your goals 
  • Permanent work contracts   
  • Onboarding package with state-of-the-art technology  
  • Regular team events 
  • Relocation & visa support 
  • Multicultural workplace, where respect & recognition are prioritized  
 
Most importantly, at ecolytiq, you work with purpose. Every day with us is an opportunity to make long-lasting and positive change, to help customers all around the world realize the power their spending habits have to change the world.  
 
We look forward to receiving your application! Feel free to reach out to us or send us your application even if you are unsure if your profile matches our needs. We are happy to review it 

 
ecolytiq is an equal opportunity employer and encourages every qualified candidate to apply regardless of sex, gender expression, race, ethnicity, origin, sexual orientation, disability status, age, or religion. Diversity is celebrated at ecolytiq and strengthens our workplace.  

Apply now

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