Customer Success Manager m/w/d

Your mission

Take responsibility

Your role is to unify our sales and success team. You are responsible for the entire post-sales life cycle, are in regular and intensive exchange with the customers and are therefore an important part of customer retention.

Emerge something new

You ensure professional onboarding, inspire customers and all relevant stakeholders. You proactively and consistently communicate the added value of the products to the customers and thus also achieve the acquisition of further users through feedback from direct customer contacts. You permanently derive measures for a more effective and efficient customer success process.

Shape the future

You are responsible for the health of our customer relationships. You offer product solutions to pain points, and find opportunities to expand our business. Based on the feedback and the wishes and needs of the customers, you work closely on the continuous further development of the products and give important impulses for improvements

Your profile

Working Style

You work independently, creatively, are well organised and remain calm and solution-oriented even in stressful situations. You are a committed networker with very good presentation and analytical skills and are experienced in managing and steering customer projects in a methodical way.

Personality

You have a hands-on mentality and are growth- and results-oriented. With your open mindset, you enjoy working in cross-functional and agile teams and you enjoy sharing your experience internally with your colleagues.

Experienxe & Education

You have several years of relevant experience, ideally in the SaaS environment.

Languages

You speak fluent German and very good English

Other

Travel activity 30-50%

Why us?

Make a real impact

We create FinTech sustainability solutions for banks which help their customers to understand the environmental impact of their consumption habits. In addition, we support their customers to reduce their carbon footprint, thereby enabling them to lead a more sustainable life and to fight climate change.

An inspiring team of ‘Doers’

We cherish a strong team culture and put our core values into practice. At ecolytiq, you work together with teammates with the passion to create, to change and to dare in an exciting start-up environment.

Create something meaningful

Your passion, creativity and expertise are our fuel. At ecolytiq, you help us to create new-to-the-world technologies with the potential to change the world.

Additional benefits

You will have a key impact on the product development of an early stage start-up. We have an agile working culture with flat hierarchies and you can profit from flexible working (time) models and home office opportunities. The fight against climate change has many fronts. As a part of the ecolytiq team, we guarantee you two days of volunteer leave every year.

Apply now