Your mission
As Technical Customer Success Manager you will be the gateway between our customers and our internal teams.
You’ll be responsible for cultivating relationships with our banking customers worldwide and helping our partners develop their capabilities to successfully use our software as a service solution. Additionally, you will work with our product and engineering teams to further enhance our solution.
- You are the (technical) contact person for our international customers and you manage projects throughout the entire project cycle from pre-sales to onboarding and ongoing account development.
- You will provide technical guidance and pre-sales engineering assistance to potential new customers.
- You will play a major role during the implementation by providing onboarding sessions for new customers and technical training for existing ones.
- While doing this you act as a contact person for our customers and our product management and software development team to work on new features or improve existing ones.
- You will support our customers with technical questions and requests regarding our software as a service during the lifecycle.