Technical Customer Success Manager f/m/d

As Technical Customer Success Manager you will be the gateway between our customers and our internal teams. 
You’ll be responsible for cultivating relationships with our banking customers worldwide and helping our partners develop their capabilities to successfully use our software as a service solution. Additionally, you will work with our product and engineering teams to further enhance our solution. 

• You are the (technical) contact person for our international customers and you manage projects throughout the entire project cycle from pre-sales to onboarding and ongoing account development. 
• You will provide technical guidance and pre-sales engineering assistance to potential new customers. 
• You will play a major role during the implementation by providing onboarding sessions for new customers and technical training for existing ones.  
• While doing this you act as a contact person for our customers and our product management and software development team to work on new features or improve existing ones. 
• You will support our customers with technical questions and requests regarding our software as a service during the lifecycle. 

• You bring at least 3 years of practical work experience 
• You have a technical background, experience with developer tools, and ideally hands-on experience in software development, QA, system administration, release automation, or a related field.  
• You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows. 
• You understand complex software architectures and can explain them to customers in clear language. 
• You are comfortable giving both in-person and remote presentations, holding Q&A sessions, and doing product demos.  
• You have a proven track record of building and developing relationships in the B2B sphere.  
• You are proficient in spoken and written English. 

As a FinTech with our Sustainability-as-a-Service® solution for banks, we aim to do our part in making the world a better place. 

 Who we are: 

• We are a driven, diverse team of talented professionals on a mission to green the banking industry 
• We work at the exciting intersection of finance, sustainability, and tech, equipping banks and financial institutions with the tools they need to empower their customers to take climate action every day 
• We work with key partners such as Visa, Worldline, and Tink to scale our impact and make a real difference 

 What we offer: 

• Customizable working models within Germany with a remote option and office spaces 
• 28 days of paid vacation per year 
• Flexible working hours so you can work when you’re most productive 
• Collaborative working culture with flat hierarchies  
• Regular feedback sessions & professional development opportunities to help you reach your goals 
• Permanent work contracts   
• Onboarding package with state-of-the-art technology  
• Regular team events 
• Relocation & visa support 
• Multicultural workplace, where respect & recognition are prioritized

Most importantly, at ecolytiq, you work with purpose. Every day with us is an opportunity to make long-lasting and positive change, to help customers all around the world realize the power their spending habits have to change the world.  
 
We look forward to receiving your application! Feel free to reach out to us or send us your application even if you are unsure if your profile matches our needs. We are happy to review it.  

ecolytiq is an equal opportunity employer and encourages every qualified candidate to apply regardless of sex, gender expression, race, ethnicity, origin, sexual orientation, disability status, age, or religion. Diversity is celebrated at ecolytiq and strengthens our workplace.