Technical Customer Success Manager m/w/d

Your mission

Take responsibility

You are the gateway between Development/IT, our customers and the Customer Success/Sales team. On customers side you are the contact person for IT managers and mediate between the customer and Ecolytiq Development.

Let something new emerge

You Identify, translate and categorize customer needs and translate customer needs into technical solutions that feed into our product. You also actively support Sales & CSM in technical topics.

Shape the future

Next to the CSM/Sales team you are closest to the customers. You know their (technical) needs best and help us implement our innovative FinTech technology in the outside world.

Your profile

Working Style

Excellent communication skills, hands-on mentality & desire for dynamic and international environment. Willingness to familiarize yourself with technical topics. Independent and structured way of working.

Personality

High emotional intelligence and empathy. Sound judgment and problem solving skills. Winning demeanor and enjoys persuading others, coupled with a strong customer focus.

Experience & Know-How

Ideally a degree in the field of economics / business informatics or a comparable qualification. First professional experience in IT consulting or in the IT environment are desirable. Solid understanding of current web technologies (REST API, web services, HTTP, HTML, JSON, browser debugging, etc.) and ideally previous programming experience (PHP, JAVA or similar).

Languages

German, English

Why us?

Make a real impact

We create FinTech sustainability solutions for banks which help their customers to understand the environmental impact of their consumption habits. In addition, we support their customers to reduce their carbon footprint, thereby enabling them to lead a more sustainable life and to fight climate change.

An inspiring team of ‘Doers’

We cherish a strong team culture and put our core values into practice. At ecolytiq, you work together with teammates with the passion to create, to change and to dare in an exciting start-up environment.

Create something meaningful

Your passion, creativity and expertise are our fuel. At ecolytiq, you help us to create new-to-the-world technologies with the potential to change the world.

Additional benefits

You will have a key impact on the product development of an early stage start-up. We have an agile working culture with flat hierarchies and you can profit from flexible working (time) models and home office opportunities. The fight against climate change has many fronts. As a part of the ecolytiq team, we guarantee you two days of volunteer leave every year.

Apply now